Orders are generally dispatched from our warehouse located in Victoria the next working day after full payment is received.
i.Pet is working mainly with 4 couriers – Australia Post, Aramex (formerly Fastway Couriers), Allied Express and Toll – to provide the best delivery option for you with the most reasonable price and quickest service.
- Items that weigh 22kg or less will be dispatched with Australia Post
- Parcels that weigh 22kg or less and with lower cost than Australia Post will be dispatched with Aramex
- Parcels that weigh over 22kg are mostly dispatched with Allied Express
- Parcels that weigh less than 30kg may also be dispatched with Toll
Couriers other than Australia Post do not deliver to the post office (PO box, Parcel Locker and Parcel Collect addresses). If you have provided us with an undeliverable address or other incorrect information, your parcel will not be dispatched until you have updated us with the accurate information.
Pick-up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all orders efficiently.
Track Your ParcelOnce your order has been dispatched, you will be provided with tracking details for tracking your parcel through the following websites:
- Australia Post - http://auspost.com.au/track/
- Aramex (formerly Fastway Couriers) – https://aramex.com.au/tools/track/
- Allied Express – http://alliedexpress.com.au/
- Toll – https://tollgroup.com/tools/mytoll
Delivery Time Frame
The estimated delivery time frames are:
- For customers in VIC, approximately 3-5 working days;
- For customers in NSW, SA and ACT, approximately 4-8 working days;
- For customers in QLD, NT, WA and TAS, approximately 7-10 working days.
These time frames are for reference only. Delivery may take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
*Note: While we strive to deliver in a timely manner, COVID-19 disruptions may still cause delays. We appreciate your patience.
- Delivery time only starts after customers’ payments have been cleared and the order has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee delivery on any specific dates or times, as our delivery partners would also be unable to guarantee such deliveries.
Most undelivered parcels cannot be delivered due to incorrect address being provided to us. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if the parcel is resent to you. Depending on circumstances, the customer may need to bear the cost.
Most of the time, parcel is undelivered because of incorrect address given. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if parcel is resent to you. Depending on the case, customer might need to take responsibility for the cost.
Unsuccessful Delivery Attempt
If no one is home to receive the delivery, the courier will leave a missed delivery or calling card with further details on how to be united with your parcel. When the courier is Australia Post, the parcel will be sent to a nearby post office from where you have 10 business days to collect it. With other couriers, you may be able to arrange re-delivery or pick-up at a depot or collection point. Re-delivery may require a fee.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.